Job Description
Join our award-winning team as an Entry-Level Customer Service Representative in vibrant San Francisco! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse client base. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment. Perfect for recent graduates or career changers looking to start in customer service.
What We Offer:
• 4-week paid training program
• Competitive hourly wage + performance bonuses
• Health benefits after 90 days
• Tuition reimbursement for career growth
• Modern downtown location near BART
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing, product, and technical issues efficiently
- Document interactions using CRM systems
- Collaborate with support teams for complex cases
- Meet monthly performance metrics (quality, speed, CSAT)
- Contribute to process improvement initiatives
- Maintain detailed case documentation
Qualifications
- High school diploma or equivalent
- Excellent written and verbal communication
- Basic computer proficiency (typing 30+ WPM)
- Empathetic and patient problem-solving approach
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and eagerness to learn
- Valid California work authorization
- No prior experience required – training provided!