Job Description
Join our award-winning customer service team at Coastal Customer Solutions! We're hosting a special hiring event for motivated individuals seeking entry-level opportunities in Virginia Beach. No experience required - we provide comprehensive training and career growth paths. Enjoy competitive pay, comprehensive benefits, and a supportive team environment.
Why Join Us?
- Industry-leading training program
- Clear advancement opportunities
- Modern downtown Virginia Beach office
- Health/dental/vision benefits
- 401k with company match
Event Details: Date: October 15, 2023 | Time: 10 AM - 4 PM | Location: 300 Atlantic Ave Suite 450, Virginia Beach, VA
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team members on complex cases
- Participate in continuous improvement initiatives
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, CRM systems)
- Ability to work flexible shifts (including weekends)
- Positive attitude and problem-solving mindset
- Customer service experience (preferred but not required)
- Ability to sit for extended periods
- Valid government-issued ID