Job Description
Launch your IT career with NexTech Solutions! We're seeking motivated Entry-Level Help Desk Specialists to join our award-winning support team in Portland. This role offers hands-on experience with cutting-edge technology while serving as the first point of contact for internal and external clients. You'll receive comprehensive training and mentorship to develop troubleshooting expertise, network knowledge, and customer service excellence. Join a culture that values growth, collaboration, and innovation in the heart of Portland's tech scene.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve desktop/laptop problems, OS configurations, and peripheral connectivity
- Manage IT service tickets using Jira/ServiceNow with SLA adherence
- Assist with software installations, updates, and security patch management
- Document resolutions and knowledge base articles for continuous improvement
- Coordinate with Tier 2/3 teams for complex escalations
- Conduct new employee IT onboarding and equipment provisioning
- Monitor system health and proactively address potential issues
Qualifications
- High school diploma or equivalent; A+ or CompTIA Network+ preferred
- 6+ months of technical support experience or relevant internship
- Proficiency in Windows/macOS environments and basic networking concepts
- Strong diagnostic and problem-solving abilities with logical thinking
- Exceptional communication skills and customer service aptitude
- Ability to work independently with minimal supervision
- Familiarity with ITSM tools and ITIL fundamentals
- Valid driver's license for occasional equipment pickups