Job Description
Join TechSolutions Inc., a leading IT services provider in Houston, and launch your career in technology! We're seeking motivated entry-level professionals to join our dynamic help desk team. You'll gain hands-on experience supporting enterprise systems while working with cutting-edge technology in a collaborative environment. Perfect for recent graduates or career changers passionate about problem-solving and customer service.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document and resolve tickets using ServiceNow ticketing system
- Assist with employee onboarding and equipment setup
- Collaborate with senior engineers on complex troubleshooting
- Maintain accurate asset inventory and documentation
- Deliver exceptional customer service via phone, email, and chat
- Participate in ITIL-certified service delivery processes
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with Windows OS and basic networking concepts
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work flexible shifts including occasional weekends