Job Description
Launch Your IT Career with TechFlow Solutions
Are you looking to launch your career in Information Technology? TechFlow Solutions is seeking a dedicated and enthusiastic Entry Level Help Desk Support Specialist to join our growing team in San Antonio, Texas. We are looking for individuals with a strong customer service attitude who are eager to learn and grow within the IT field. If you have a passion for technology and problem-solving, this is the perfect opportunity for you to kickstart your professional journey.
Why Join Us?
- Comprehensive training program for entry-level candidates.
- Competitive salary and benefits package.
- Career advancement opportunities in a dynamic tech environment.
- Modern office environment in the heart of San Antonio.
Key Responsibilities
- Provide tier 1 technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Log and track all support tickets in our ServiceNow platform accurately and efficiently.
- Assist with the deployment, setup, and configuration of new devices and workstations.
- Collaborate with the IT team to identify trends in user issues and propose preventative solutions.
- Maintain a professional and helpful demeanor while managing high volumes of incoming requests.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and networking concepts.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Willingness to learn new technologies and complete on-the-job training.
- Excellent problem-solving skills and attention to detail.
- Reliable internet connection and a quiet workspace for remote support duties.
Skills
Active Directory, Remote Support, Troubleshooting, Microsoft Office, ServiceNow, Hardware Installation, Customer Service
Responsibilities
- Provide tier 1 technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Log and track all support tickets in our ServiceNow platform accurately and efficiently.
- Assist with the deployment, setup, and configuration of new devices and workstations.
- Collaborate with the IT team to identify trends in user issues and propose preventative solutions.
- Maintain a professional and helpful demeanor while managing high volumes of incoming requests.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and networking concepts.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Willingness to learn new technologies and complete on-the-job training.
- Excellent problem-solving skills and attention to detail.
- Reliable internet connection and a quiet workspace for remote support duties.