Job Description
Join our dynamic IT team as an Entry Level Help Desk Support Specialist in the heart of Washington DC! We're seeking passionate tech enthusiasts ready to launch their career in IT support. You'll be the first point of contact for troubleshooting hardware/software issues, delivering exceptional customer service, and maintaining our digital infrastructure. Enjoy competitive pay, comprehensive training, and clear growth paths toward systems administration or cybersecurity roles. Work in a collaborative environment with cutting-edge technology while serving mission-critical federal and private sector clients. Apply now to start your journey in DC's thriving tech ecosystem!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve desktop/laptop problems including OS, MS Office, and business applications
- Manage user accounts, permissions, and access controls through Active Directory
- Document all support tickets in ITSM systems (ServiceNow/Jira) with detailed resolution steps
- Deploy and configure standard software packages across enterprise workstations
- Collaborate with Tier 2/3 teams on complex escalations and system outages
- Conduct new employee onboarding for IT equipment and software orientation
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 6+ months of customer service or technical support experience
- Proficiency with Windows OS (10/11) and basic networking concepts
- Strong problem-solving skills with ability to troubleshoot logically
- Excellent written/verbal communication and customer service aptitude
- Familiarity with ITIL framework or ticketing systems
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Ability to lift 15-20 lbs for equipment maintenance