Job Description
Are you a tech-savvy problem-solver passionate about customer service? Join our dynamic team as an Entry Level Help Desk Support Specialist in Baltimore, MD! We're seeking enthusiastic individuals to provide exceptional technical support to our clients. No experience? No problem! We offer comprehensive training and a supportive environment to launch your IT career. Enjoy competitive benefits, career growth opportunities, and the chance to work with cutting-edge technology. Apply today and become a vital part of our mission to deliver seamless digital experiences!
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and troubleshoot hardware/software systems
- Document incidents and solutions using ticketing systems (e.g., ServiceNow)
- Provide clear technical guidance to non-technical users
- Collaborate with senior engineers on complex escalations
- Conduct system maintenance and updates as assigned
- Adhere to IT security protocols and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- CompTIA A+ certification (or willingness to obtain)
- Valid driver's license (for occasional on-site support)