Job Description
Are you looking for an immediate start and a role that fits your weekend availability? Apex Tech Solutions is hiring a Entry Level Weekend Support Associate to join our dynamic team in Austin, Texas. This is a fantastic opportunity for individuals seeking flexible working hours without requiring prior technical experience.
In this role, you will be the face of our company, providing essential support and solutions to our valued clients. We pride ourselves on a culture of growth and mentorship, offering on-the-job training to help you thrive in a fast-paced environment.
Responsibilities
- Deliver exceptional customer support via phone and email during weekend shifts.
- Troubleshoot basic technical issues and guide users through standard procedures.
- Maintain accurate records of all client interactions and support tickets.
- Collaborate with the support team to ensure seamless weekend operations.
- Adhere to company policies regarding data privacy and quality assurance.
Qualifications
- High School Diploma or GED (or equivalent work experience).
- Basic computer skills and proficiency with web browsers.
- Reliable transportation is required for weekend attendance.
- Strong communication skills with a focus on empathy and patience.
- Ability to work weekends (Saturday and Sunday) on a rotating schedule.