Job Description
Join the Apex Weekend Team
Are you a tech-savvy problem solver looking for a role that fits your lifestyle? Apex Systems is seeking a dedicated Weekend Technical Support Specialist to join our elite support team in New York City. We value flexibility, technical expertise, and a customer-first approach. If you want to work during the weekend but still enjoy a premium corporate environment with competitive pay, this is your opportunity.
As a key member of our support staff, you will ensure our enterprise clients have uninterrupted access to critical systems. We offer a collaborative culture, ongoing training, and a clear path for career advancement.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve complex technical issues via phone, email, and remote access for enterprise clients.
- Ticket Management: Accurately log and manage help desk tickets using our CRM system (ServiceNow) to ensure SLA compliance.
- System Monitoring: Proactively monitor system health and uptime to prevent outages during off-peak hours.
- Client Communication: Provide clear, empathetic, and professional technical guidance to non-technical users.
- Documentation: Maintain up-to-date technical documentation and knowledge base articles.
- Collaboration: Work closely with the week-day team to escalate critical issues and share insights.
Qualifications
- Experience: Minimum of 1-2 years of experience in IT support, help desk, or customer service.
- Technical Skills: Proficiency in Windows and Mac OS environments, networking basics (TCP/IP, DNS), and troubleshooting hardware/software conflicts.
- Availability: Must be available to work Saturday and Sunday on a rotating or fixed schedule.
- Communication: Excellent verbal and written communication skills with a focus on customer satisfaction.
- Education: Associate degree in Computer Science, Information Technology, or related field preferred.
- Soft Skills: Ability to remain calm under pressure and adapt to changing priorities.