Job Description
We are seeking a dedicated Technical Support Specialist to join our elite team in Phoenix, AZ. If you are looking for an immediate start with a competitive night shift schedule, this is the opportunity for you. We pride ourselves on cutting-edge technology and a culture that values rapid problem-solving and efficiency.
As a key member of our technical support team, you will ensure our internal systems run smoothly 24/7. You will be the first line of defense for our users, handling escalations with precision and empathy.
Responsibilities
- Provide 24/7 technical support via phone, email, and remote desktop for internal users and clients.
- Diagnose and resolve complex hardware, software, and network connectivity issues efficiently.
- Monitor system performance and alerts during the night shift to prevent downtime.
- Document all technical issues, resolutions, and customer interactions in the ticketing system.
- Collaborate with the Day Shift team to hand over unresolved tickets and ensure continuity.
- Perform regular system maintenance and updates during low-traffic hours.
Qualifications
- 1-3 years of experience in IT support, Help Desk, or a related technical field.
- Strong knowledge of Windows and Linux operating systems, troubleshooting protocols, and networking.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and maintain high productivity during night shifts.
- Relevant certifications (CompTIA A+, Network+, or similar) are a plus.