Job Description
Join our award-winning customer service team in Cleveland! We're seeking motivated full-time call center agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. No experience required – we provide paid training!
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM systems (Salesforce training provided)
- Meet/exceed KPIs: 90% CSAT, <30s AHT, <15% abandonment rate
- Document interactions accurately in real-time
- Collaborate with supervisors to improve service quality
- Participate in bi-weekly coaching sessions
Qualifications
- High school diploma or GED required
- Strong communication skills in English
- Ability to type 35+ WPM
- Reliable internet connection (remote option available)
- Flexibility to work evenings/weekends
- Pass background/drug screening
- Must have quiet home office if remote