Job Description
Join our award-winning customer service team and launch your career today! CustomerConnect Solutions is seeking motivated Full-Time Call Center Agents for immediate openings in Charlotte, NC. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions make a real difference. We provide paid training and career advancement opportunities for dedicated professionals.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including quality and speed
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work in fast-paced environment
- Proficient with Windows-based systems
- Reliable internet connection for remote/hybrid options
- Flexible availability including evenings/weekends
- Positive attitude and team player mentality