Job Description
Make an Impact Today. We are seeking a dedicated Local Customer Service Representative to join our Kansas City team. If you are looking for a stable, full-time career with an immediate start, we want to hear from you. You will be the first point of contact for our valued clients, ensuring they receive the support they need to succeed.
Our team is a group of driven professionals who value integrity, hard work, and a friendly attitude. We provide a comprehensive training program to get you up to speed quickly.
Responsibilities
- Handle Inquiries: Receive and respond to customer calls, emails, and chat messages in a timely manner.
- Solve Problems: Diagnose customer issues and provide effective solutions or escalate when necessary.
- Product Knowledge: Stay up-to-date on company products and services to provide accurate information.
- Data Entry: Maintain and update customer accounts and databases with precision.
- Customer Satisfaction: Go above and beyond to ensure every customer interaction is a positive one.
- Process Orders: Accurately process new orders and returns while verifying all details.
Qualifications
- Background: High school diploma or equivalent required.
- Experience: Previous experience in customer service is preferred but not required.
- Skills: Strong verbal communication and active listening skills.
- Tech Savvy: Basic computer proficiency and ability to learn new software quickly.
- Reliability: Punctual and dependable with a strong work ethic.