Job Description
Join our award-winning customer support team and deliver exceptional service from the comfort of your home! Tampa Connect Solutions is seeking passionate Remote Customer Service Representatives to become the voice of our brand. Enjoy flexible scheduling, comprehensive benefits, and a supportive virtual work environment while serving diverse clients across the Tampa Bay area. No commute, no office politics—just meaningful work and growth opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to resolve complex issues
- Meet monthly performance metrics for resolution time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or virtual settings
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication skills and active listening abilities
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office space
- Ability to work rotating shifts including evenings and weekends