Job Description
Join ConnectServe Solutions as a Full-Time Call Center Agent and jumpstart your career in customer service excellence! We're seeking motivated individuals to join our dynamic team in Columbus, Ohio, with immediate openings ready for you to start. Enjoy competitive pay, comprehensive training, and a supportive work environment where your growth is prioritized. Be part of a company that values your contributions and offers clear advancement opportunities. Apply today and begin your rewarding journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability to work evenings/weekends if needed
- Passion for helping others and positive attitude
- Typing speed: 35+ WPM