Job Description
Join our dynamic team at Customer Connect Solutions Inc. during our exclusive Louisville hiring event! We're seeking motivated Full-Time Call Center Agents to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive environment.
Our state-of-the-art Louisville facility offers flexible scheduling, paid training, and a collaborative culture focused on growth. If you're passionate about helping others and thrive in fast-paced settings, this is your opportunity to launch or elevate your career in customer service.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with basic computer proficiency
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including evenings/weekends