Job Description
Join our award-winning call center team as a Full-Time Customer Service Representative with comprehensive paid training! We're seeking motivated individuals to deliver exceptional support to Fortune 500 clients. Enjoy competitive compensation, career advancement opportunities, and a supportive team environment in Ohio's thriving business hub.
What We Offer:
- 2-week paid training program with ongoing mentorship
- Comprehensive health, dental, and vision benefits
- 401(k) with company matching
- Paid time off and paid holidays
- Monthly performance bonuses
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality, CSAT)
- Collaborate with team members to improve service delivery
- Adapt to evolving product knowledge and processes
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong typing skills (40+ WPM) and computer literacy
- Exceptional verbal communication and active listening
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Pass background check and drug screening