Job Description
Launch your career in customer service with Texas Customer Solutions! We're seeking motivated individuals for full-time call center positions with comprehensive paid training. Join our Austin-based team where you'll handle inbound/outbound calls, resolve customer inquiries, and deliver exceptional service—all while receiving industry-leading compensation and growth opportunities. No experience required—just bring your positive attitude and eagerness to learn!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and account-related inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 30+ WPM)
- Customer-focused mindset with problem-solving abilities
- Reliable transportation to Austin location
- Flexible availability to work weekends/holidays
- Positive attitude and team-player mentality