Job Description
Join our award-winning team as a Local Customer Service Representative and become the heart of our San Diego operations! We're seeking passionate individuals to deliver exceptional customer experiences during weekend shifts (Saturday-Sunday, 8 AM-6 PM). This is your opportunity to work in a dynamic, supportive environment with competitive pay, comprehensive benefits, and clear growth paths. Our hiring event offers on-the-spot interviews and same-day conditional offers for qualified candidates.
Why Dynamic Solutions? We pride ourselves on fostering a culture of recognition, work-life balance, and professional development. As a key member of our customer success team, you'll directly impact our reputation while enjoying perks like paid training, flexible scheduling, and monthly performance bonuses.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product/service issues using CRM systems and established protocols
- Process orders, returns, and payment adjustments while maintaining accuracy
- Document interactions and maintain detailed case notes in Salesforce
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed weekly performance metrics (CSAT, FCR, AHT)
- Participate in weekend team huddles and continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills and active listening abilities
- Ability to work independently and make sound decisions under pressure
- Strong problem-solving skills with attention to detail
- Flexibility to work weekends and occasional holidays
- Must pass background check and drug screening