Job Description
Transform your career with our comprehensive paid training program! Apex Customer Solutions is seeking motivated individuals to join our award-winning call center team in Seattle. No experience needed – we provide 4 weeks of paid training to equip you with industry-leading skills in customer engagement and problem-solving. Enjoy competitive pay, full benefits, and a supportive environment where your growth is our priority.
What We Offer:
- 4 weeks fully paid training (20 hours/week)
- Comprehensive health, dental, and vision plans
- 401(k) with 6% company match
- Performance-based quarterly bonuses
- Tuition reimbursement program
- Hybrid work options post-training
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems with 98% accuracy
- Meet/exceed monthly KPIs (AHT, CSAT, FCR)
- Collaborate with team leads on process improvements
- Adhere to PCI compliance and data security protocols
- Participate in quarterly skill development workshops
Qualifications
- High school diploma or equivalent (degree preferred)
- Clear speaking voice with neutral American accent
- Basic computer literacy (typing 25+ WPM)
- Ability to pass background/drug screening
- Flexible schedule (evenings/weekends required)
- Customer service mindset with problem-solving aptitude
- Valid Washington state ID/Driver's license
- Commitment to 12-month employment contract