Job Description
Join our dynamic team at ConnectSphere Solutions during our exclusive hiring event for full-time Call Center Representatives in Charlotte! We're seeking passionate individuals to deliver exceptional customer experiences while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. On-the-spot interviews available!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries efficiently using CRM systems and knowledge bases
- Document interactions accurately in compliance with company standards
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability (including evenings/weekends)
- Typing speed of 35+ WPM
- Positive attitude and problem-solving mindset