Job Description
Join our award-winning call center team in Columbus, OH! We're seeking motivated individuals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Immediate openings available!
What We Offer:
- Full-time schedule with consistent hours
- Health/dental/vision insurance
- 401(k) with company match
- Paid training and development
- Performance-based bonuses
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions in CRM system with precision
- Meet/exceed KPIs (call handling time, CSAT scores)
- Collaborate with team members to optimize service delivery
- Participate in ongoing coaching sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Columbus location
- Flexible availability including weekends/evenings