Job Description
Join TechConnect Solutions as a Chat Support Specialist in sunny Orlando! We're seeking tech-savvy communicators to deliver exceptional customer experiences through our live chat platform. Enjoy competitive pay, comprehensive benefits, and immediate start in a hybrid work environment. Be part of a dynamic team revolutionizing digital support across Florida's thriving tech sector.
Responsibilities
- Provide real-time technical assistance via live chat for software and hardware inquiries
- Document support interactions and resolve tickets within SLA targets
- Collaborate with engineering teams to escalate complex technical issues
- Maintain detailed knowledge base articles and troubleshooting guides
- Monitor chat queues with exceptional multitasking capabilities
- Contribute to continuous improvement initiatives for support workflows
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or technical support experience
- Proven proficiency in live chat platforms (Zendesk, Intercom, etc.)
- Exceptional written communication and typing speed (60+ WPM)
- Strong problem-solving abilities with technical aptitude
- Availability for flexible shifts including weekends
- Must reside within 50 miles of Orlando for in-office requirements