Job Description
Join our award-winning customer support team at ConnectPro Solutions! We're seeking passionate individuals to deliver exceptional service to our clients. As a Full-Time Call Center Representative, you'll be the voice of our brand, providing seamless support and building lasting customer relationships. We offer competitive compensation, comprehensive benefits, and industry-leading paid training to set you up for success. If you're a motivated communicator ready to grow your career in a dynamic environment, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Uphold company standards for data security
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM tools
- Ability to work flexible shifts (including weekends)
- Must pass background/drug screening
- Positive attitude and resilience under pressure