Job Description
Join Baltimore's premier call center team and launch your customer service career! We're hiring full-time representatives to deliver exceptional support to local and national clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in downtown Baltimore. Perfect for career changers and experienced professionals alike.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Ability to type 35+ WPM with high accuracy
- Proficient with Windows applications and CRM software
- Reliable transportation to downtown Baltimore location
- Flexible availability including evenings/weekends