Job Description
Join our award-winning call center team in Charlotte and start your career immediately! We're seeking energetic professionals to deliver exceptional customer experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in a dynamic, tech-driven environment.
As a key player in our customer support ecosystem, you'll leverage cutting-edge CRM platforms while building lasting client relationships. We provide industry-leading training and flexible scheduling options to accommodate your lifestyle. Perfect for career changers or experienced agents ready to elevate their earning potential!
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries using CRM tools and knowledge base resources
- Meet/exceed performance metrics including CSAT scores and handle times
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with QA teams to refine call scripts and processes
- Participate in ongoing product training for new service offerings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years call center or customer service experience
- Typing speed of 40+ WPM with strong computer literacy
- Exceptional verbal communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency in CRM platforms (Salesforce experience valued)
- Clear criminal background check and drug screening required