Job Description
Join our award-winning customer service team in Milwaukee! We're seeking passionate individuals to deliver exceptional support to local clients. Enjoy immediate start, comprehensive training, and career growth opportunities in a dynamic environment. Perfect for those seeking stable employment with competitive benefits and a supportive culture.
Responsibilities
- Handle inbound/outbound customer calls and emails for local clients
- Resolve inquiries regarding products/services with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities for premium services
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Bilingual (English/Spanish) candidates strongly preferred
- Valid US work authorization
- Pass background check and drug screening