Job Description
Join our dynamic team as a Chat Support Specialist in Philadelphia! Enjoy weekly pay while delivering exceptional customer service through live chat. We're hosting a hiring event for motivated individuals ready to start their career in tech support. Full training provided, competitive benefits, and a modern downtown workspace. Perfect for detail-oriented communicators seeking growth opportunities. Apply today!
Responsibilities
- Resolve customer inquiries via live chat with 95% satisfaction rate
- Document interactions accurately in CRM systems
- Collaborate with technical team for complex issue escalation
- Maintain product knowledge through continuous training
- Adhere to company SLAs and quality standards
- Identify upsell opportunities during customer interactions
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing accuracy
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends
- Passion for problem-solving and customer advocacy