Job Description
Join our dynamic team as a Local Customer Service Representative in Louisville, KY! We're urgently hiring for immediate positions with competitive pay and benefits. This role offers the perfect opportunity to make a direct impact in your community while advancing your career. Our upcoming hiring event on October 28th provides a streamlined interview process – no waiting, just immediate consideration! Enjoy a supportive environment with growth opportunities, comprehensive training, and flexible scheduling options.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions, orders, and returns while maintaining accurate records
- Collaborate with team members to resolve complex customer issues
- Meet performance metrics including response time and customer satisfaction scores
- Contribute to process improvement initiatives for enhanced service delivery
- Represent the brand professionally in all customer interactions
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM systems and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Must be available for our hiring event on October 28th