Job Description
Join Our Premier Call Center Team in Virginia Beach!
We're hosting an exclusive hiring event for motivated individuals seeking full-time call center positions. CustomerFirst Solutions is a leader in customer experience, offering competitive salaries, comprehensive benefits, and career advancement opportunities. If you excel in communication and problem-solving, this is your chance to join a dynamic team dedicated to excellence.
Why Work With Us?
• Competitive salary and performance bonuses
• Full benefits package (health, dental, vision)
• Paid training and career development programs
• Flexible scheduling options
• Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and coaching sessions
- Adhere to company policies and regulatory compliance
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to type 40+ WPM with high accuracy
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience under pressure