Job Description
Join Global Solutions Inc., a leading customer experience provider, at our exclusive hiring event for full-time Call Center Representatives in Columbus, Ohio! We're seeking passionate individuals to deliver exceptional service while enjoying competitive pay, comprehensive benefits, and career growth opportunities. Why join us?
- Weekly pay and performance bonuses
- Health, dental, and vision insurance
- Tuition reimbursement program
- Free parking and modern work environment
📅 Date: May 25, 2024
⏰ Time: 9:00 AM - 4:00 PM
📍 Location: 789 Tech Center Drive, Columbus, OH 43201
Walk-ins welcome! Bring your resume and photo ID.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call times, CSAT, resolution rates)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
- Uphold company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and active listening abilities
- Ability to work in a fast-paced, target-driven environment
- Reliable transportation to our Columbus facility
- Flexible availability including evenings/weekends as needed