Job Description
Join our dynamic team at ConnectServe Solutions for an exclusive hiring event for full-time Call Center Representatives in Portland, Virginia! We're seeking passionate individuals to deliver exceptional customer experiences while working in a modern, supportive environment.
What We Offer:
- Competitive hourly pay ($19-$24) with performance bonuses
- Comprehensive benefits package (health/dental/vision, 401K, paid time off)
- State-of-the-art call center facilities with flexible scheduling
- Career advancement opportunities and ongoing training
- Collaborative team culture with recognition programs
This is your chance to launch or grow your career in customer service with a company that values its employees and invests in their success.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services and account issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and security standards
- Participate in continuous training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including evenings/weekends
- Passion for customer satisfaction and teamwork
- Basic computer and typing skills (35+ WPM)