Job Description
Join our dynamic team at Customer Connect Solutions during our exclusive hiring event! We're seeking passionate Full-Time Call Center Representatives to deliver exceptional customer experiences in Portland, Oregon. This is your opportunity to launch a rewarding career with competitive compensation, comprehensive benefits, and growth opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Document interactions accurately in customer databases
- Collaborate with team members to improve service standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 35+ WPM
- Proficiency with Windows applications
- Flexible availability including weekends
- Positive attitude and resilience under pressure