Job Description
Join our dynamic team at Oakland Customer Solutions as a Weekend Shift Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences. This role offers weekend flexibility with competitive pay and growth opportunities.
Why Join Us?
- Competitive hourly pay ($16-$20) + performance incentives
- Weekend schedule flexibility (Sat/Sun shifts)
- Comprehensive paid training
- Health benefits for part-time employees
- Career advancement opportunities
Hiring Event Details: October 21, 2023 | 10 AM - 2 PM | 125 Main Street, Oakland, OH. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed customer satisfaction and performance metrics
- Participate in ongoing product training
- Maintain positive brand reputation through every interaction
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently in fast-paced environment
- Weekend availability mandatory
- Spanish bilingual preferred