Job Description
Join our award-winning call center team in Columbus and launch your customer service career today! We're seeking motivated individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate start positions available!
What We Offer:
- Starting pay: $18.50-$22/hour + performance bonuses
- Full benefits package (medical/dental/vision)
- 401(k) with company match
- Paid training and career advancement
- Modern downtown Columbus facility
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM software (Salesforce)
- Meet/exceed KPIs: 95% CSAT, <30s AHT
- Document interactions accurately in compliance systems
- Collaborate with team leads on process improvements
- Participate in monthly quality assurance reviews
- Support seasonal campaigns during peak hours
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Typing speed: 35+ WPM with 98% accuracy
- Proficiency with Microsoft Office Suite
- Strong problem-solving and de-escalation skills
- Flexibility to work evenings/weekends (rotating schedule)
- Background check and drug test required