Job Description
Are you looking for a rewarding career in customer service? Apex Global Services is currently hiring dedicated Call Center Representatives to join our growing team in Louisville, KY. We offer comprehensive Paid Training to ensure you have all the tools you need to succeed. Whether you are an experienced professional or looking to start a new career path, we want to hear from you.
As a representative, you will handle inbound and outbound calls, providing top-tier support to our clients. This role is perfect for individuals seeking Full Time stability and growth opportunities. We serve clients across the United States, including those in Florida, and are committed to providing a supportive work environment.
Responsibilities
- Manage a high volume of incoming and outgoing customer calls professionally.
- Resolve customer inquiries, complaints, and issues efficiently and accurately.
- Assist customers with account information, billing questions, and service requests.
- Document all interactions and maintain accurate records in the CRM system.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Participate actively in training sessions and continuous improvement workshops.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, sales, or call center environments is a plus but not required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work full-time hours, including weekends and holidays if needed.
- A stable internet connection and home office setup (if remote options are available).