Job Description
Join ConnectCare Solutions as a Customer Service Representative and launch your career in customer support! We're seeking motivated individuals with no prior experience who are passionate about helping others. Enjoy comprehensive training, flexible scheduling, and opportunities for growth in our dynamic environment. Immediate start available!
Why Join Us?
- Comprehensive paid training program
- Health benefits, retirement plans, and paid time offAdvancement opportunities to team lead/supervisor roles
- Remote and hybrid work options
Locations: We have openings in both Florida and New York. Apply now to start your career journey!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for call handling and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience processes
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficient with basic computer applications
- Empathetic and patient problem-solving approach
- Reliable internet connection for remote work options
- Available to work flexible shifts including evenings/weekends