Job Description
Join our award-winning customer support team at Apex Solutions Group! We're seeking dedicated Night Shift Customer Service Representatives in Mesa, AZ to deliver exceptional experiences while our clients sleep. With comprehensive paid training and career advancement opportunities, this is your chance to thrive in a supportive environment where your voice matters. Enjoy competitive pay, consistent schedules, and the satisfaction of helping customers resolve issues efficiently.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for quality and speed
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Ability to work independently on night shift schedule
- Proficiency with Microsoft Office and CRM tools
- Positive attitude and resilience under pressure
- U.S. work authorization required