Job Description
Join our award-winning customer service team in Baltimore and make an immediate impact! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional support to our diverse clientele. Enjoy competitive pay, flexible scheduling, and a vibrant team culture focused on growth and recognition. Immediate start available – apply today and begin your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM tools while maintaining high customer satisfaction metrics
- Document interactions accurately in Salesforce and escalate unresolved cases to specialists
- Collaborate with cross-functional teams to improve service processes and knowledge base
- Meet/exceed performance targets including call quality, resolution rates, and CSAT scores
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- 1+ years of customer service experience in high-volume contact center environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM platforms (Salesforce preferred) and MS Office Suite
- Strong problem-solving abilities with proven conflict resolution techniques
- Availability for all weekend shifts (Saturday/Sunday) and occasional holidays
- High school diploma or equivalent; college degree preferred
- Typing speed minimum 40 WPM with 98% accuracy