Job Description
Join our award-winning customer experience team as a Full-Time Chat Support Agent in Philadelphia! We’re seeking empathetic communicators to deliver exceptional service through digital channels. With comprehensive paid training, industry-leading benefits, and a collaborative culture, you’ll grow your career while making a tangible impact. No prior experience required—just a passion for helping others and a drive to excel!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries across products/services
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer value
- Adhere to SLA targets for response/resolution times
- Participate in weekly training sessions to refine skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Proven written communication skills (typing 60+ WPM)
- Ability to multitask in fast-paced digital environments
- Customer service mindset with conflict resolution experience
- Proficiency with web-based tools and CRM software
- Flexible availability including weekends/shift coverage