Job Description
Join our dynamic team as a Full-Time Chat Support Specialist in Denver! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat. This immediate-start opportunity offers competitive pay, flexible scheduling, and career growth within a supportive environment. If you thrive in fast-paced digital interactions and want to make an impact, apply today!
Responsibilities
- Resolve customer inquiries via live chat within 30-second response time SLA
- Document interactions in CRM systems with 100% accuracy
- Escalate complex issues to senior support specialists
- Collaborate with team to improve chat protocols
- Maintain product knowledge through weekly training sessions
- Support multiple product lines simultaneously
- Track metrics and identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Typing speed of 60+ WPM with 95% accuracy
- Proficiency in Zendesk and Salesforce
- Ability to multitask in high-volume environments
- Excellent written communication skills
- Must reside within Denver metro area
- Immediate availability required