Job Description
Join our award-winning team as a Local Customer Service Representative and become the voice of our Tampa-based clients! We're seeking passionate individuals to deliver exceptional support experiences while building meaningful connections. This urgent opportunity offers immediate start and competitive benefits in a dynamic environment. If you thrive in fast-paced settings and possess strong communication skills, we want you on our team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve service issues with empathy and efficiency using CRM tools
- Document interactions accurately in Salesforce and ticketing systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify opportunities for process improvements
- Participate in ongoing product training and team meetings
Qualifications
- Minimum 1 year customer service experience in local market
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Must pass background check and drug screening
- Availability for flexible shifts including weekends