Job Description
Join NexusConnect Solutions as a Full-Time Chat Support Specialist in Indianapolis! We're seeking passionate communicators to deliver exceptional customer experiences through live chat. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic tech environment. Help our clients resolve inquiries, build relationships, and drive satisfaction—all while advancing your customer service expertise.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries and technical issues
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with cross-functional teams to escalate complex problems
- Continuously update knowledge base with product/service insights
- Monitor chat queues to maintain <30-second response times
- Proactively identify opportunities to enhance customer journeys
- Participate in weekly training to sharpen technical and soft skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or chat support experience
- Typing speed of 45+ WPM with 98% accuracy
- Proficiency with Zendesk, Intercom, or similar platforms
- Exceptional written communication and conflict resolution skills
- Ability to multitask in fast-paced digital environments
- Basic technical troubleshooting knowledge
- Reliable high-speed internet connection