Job Description
Join TechConnect Solutions for our exclusive Chicago hiring event! We're seeking passionate Chat Support Specialists to deliver exceptional digital customer experiences. This full-time role offers competitive compensation, comprehensive benefits, and career growth in a dynamic tech environment.
Why Join Us?
- Industry-leading training programs
- Health, dental, and vision insurance
- 401(k) with company match
- Remote flexibility options
- Professional development stipends
Our hiring event takes place on October 15th at our downtown Chicago office. Meet our hiring team, interview on-site, and receive same-day offers for qualified candidates.
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Manage multiple chat conversations simultaneously using Zendesk
- Document interactions and maintain detailed case histories
- Collaborate with product teams to escalate technical issues
- Maintain expertise in SaaS platform features and troubleshooting
- Meet daily performance metrics (response time, resolution rate)
- Participate in weekly training to enhance product knowledge
Qualifications
- 1+ years customer support experience (chat preferred)
- 60+ WPM typing speed with 98% accuracy
- Proficiency in CRM tools (Zendesk, Salesforce)
- Strong problem-solving skills with logical thinking
- Ability to work rotating shifts including weekends
- Associate degree or equivalent technical certification
- Experience in SaaS or tech industry preferred