Job Description
Join our award-winning customer support team as a Full-Time Chat Support Specialist in Dallas, TX! We're seeking empathetic communicators to deliver exceptional service via live chat while working from our modern downtown office. Enjoy competitive pay, comprehensive benefits (health/dental/vision), and career advancement opportunities. Special Hiring Event: Meet our recruiters in Ohio on June 15th for on-site interviews!
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Troubleshoot technical issues and escalate complex cases
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for seamless support
- Meet daily performance metrics (response time, resolution rate)
- Contribute to knowledge base improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional written communication skills (type 50+ WPM)
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to Dallas office