Job Description
Are you a compassionate communicator looking for a stable career? Apex Digital Solutions is seeking a dedicated Full-Time Chat Support Specialist to join our growing team in Seattle, WA.
We offer a comprehensive paid training program designed to get you up to speed quickly. You will be the first point of contact for our valued customers, providing exceptional service through our secure chat platform.
Why Join Us?
- Competitive hourly pay ($18 - $25/hour)
- Full-time schedule with benefits
- Structured paid training
- Professional development opportunities
Take the next step in your career today!
Responsibilities
- Respond to customer inquiries via live chat in a professional and timely manner.
- Resolve customer issues, troubleshoot problems, and answer questions regarding our products/services.
- Follow established scripts and guidelines to ensure consistency and quality.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with the technical team to escalate complex issues.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- High school diploma or equivalent required.
- Proven typing speed of 40+ WPM with high accuracy.
- Excellent written communication and grammar skills.
- Previous customer service or support experience is a plus but not required (training provided).
- Must be comfortable working in a fast-paced environment.
- Reliable internet connection and a quiet workspace.