Job Description
Join our award-winning call center team in Louisville, KY and launch your career with industry-leading paid training! We're seeking motivated individuals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and growth opportunities. No experience required – we provide everything you need to succeed through our immersive training program.
Why Choose Us?
- Comprehensive paid training program (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holiday pay
- Clear advancement pathways
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding billing, technical support, and service features
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service efficiency
- Adhere to company policies and regulatory requirements
- Identify upsell opportunities for product enhancements
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency (Windows, CRM software)
- Ability to type 30+ WPM
- Reliable transportation to our downtown Louisville facility
- Flexibility to work evenings/weekends (rotational schedule)
- Pass background check and drug screening
- Customer service mindset (experience preferred but not required)