Job Description
Join our dynamic team as a Local Customer Service Representative in San Jose! We're urgently seeking passionate individuals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a fast-paced tech environment. Perfect for those ready to make an immediate impact in customer satisfaction and community engagement.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with professionalism and empathy
- Process orders, returns, and service requests using CRM systems
- Document interactions accurately in customer databases
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics for resolution times and satisfaction
- Assist in training new team members on service protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in local market
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Bilingual (English/Spanish) highly desirable