Job Description
We are seeking a detail-oriented and customer-focused Help Desk Support Specialist to join our growing IT team in Oakland, CA. As a key member of our technical support staff, you will serve as the first point of contact for employees experiencing hardware, software, or network issues. We offer a collaborative environment, competitive benefits, and the opportunity to work with cutting-edge technology.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible work arrangements including hybrid options.
- Professional development and certification reimbursement.
- Opportunity to work in a vibrant, diverse community in the Bay Area.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware (laptops, printers) and software (OS, Office 365) issues.
- Manage and update IT ticketing systems (e.g., ServiceNow, Jira) to track support requests and resolution times.
- Perform regular maintenance and updates on company workstations and peripherals.
- Assist with hardware procurement, deployment, and asset management.
- Conduct user training sessions on new software applications and security protocols.
Qualifications
- Minimum of 2 years of experience in a Help Desk or Technical Support role.
- Familiarity with Active Directory, Windows 10/11, and Microsoft Office Suite.
- Strong knowledge of networking concepts, TCP/IP, and DNS.
- Experience with ITIL framework and ticketing systems is a plus.
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- A+ or Microsoft Certified Professional (MCP) certification preferred.