Job Description
Join our dynamic hiring event for full-time call center positions across North Carolina and Georgia! Global Connect Solutions is seeking motivated individuals to deliver exceptional customer experiences in a fast-paced, supportive environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in the heart of the Southeast.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with precision
- Meet/exceed performance metrics (quality, speed, and satisfaction)
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to resolve complex cases
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Microsoft Office and CRM software
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience under pressure